Legal notice

Last updated: August 2, 2026

This Legal Notice identifies the business responsible for operating the Aloveta website and provides its business contact and legal information.

1. Website Operator

Legal business name: Shi Tai Intelligent Creation (Hong Kong) Innovative Trade Co., Limited
Trading name: Aloveta
Business type: Hong Kong private company limited by shares
Website: https://aloveta.com

2. Business Contact Address

Shi Tai Intelligent Creation (Hong Kong) Innovative Trade Co., Limited
H020, 3/F, Phase 2, Kwai Shing Industrial Building
42-46 Tai Lin Pai Road
Kwai Chung, Hong Kong

Important: This is Aloveta’s business contact address. It is not a merchandise return address unless our customer care team expressly confirms it for your specific return in writing. Before returning any item, follow the authorization process in our Refund Policy.

3. Customer Support

Email: official@aloveta.com
Customer service hours: Monday to Friday, 9:00 AM–6:00 PM Eastern Time
Support language: English
Typical response time: 1–2 business days

4. Governing Framework

Aloveta provides cross-border online retail services to customers in multiple countries and regions. Use of the website and purchases made through it are subject to our Terms of Service and the policies incorporated into those Terms.

Your order will be processed by Shi Tai Intelligent Creation (Hong Kong) Innovative Trade Co., Limited in accordance with the laws of the Hong Kong Special Administrative Region.

Except where mandatory consumer protection law requires otherwise, the Terms of Service are governed by the laws of the Hong Kong Special Administrative Region. The courts of the Hong Kong Special Administrative Region have non-exclusive jurisdiction, as described in the Terms of Service.

5. Consumer Rights

Nothing in this Legal Notice or our other policies excludes, restricts, or waives any consumer right or remedy that cannot legally be excluded, restricted, or waived. Customers may also have mandatory rights under the laws of their place of residence, including applicable rights concerning product quality, conformity, delivery, cancellation, refunds, and remedies.

General consumer information and complaint assistance in Hong Kong are available from the Hong Kong Consumer Council. Customers may also contact the consumer-protection body or other competent authority in their place of residence.

6. Privacy & Data Protection

For information about how we collect, use, disclose, retain, and protect personal information, and how to exercise applicable privacy rights, review our Privacy Policy and Your Privacy Choices.

We handle personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) where it applies. Depending on where you live and whether the relevant law applies, you may also have rights under U.S. state privacy laws, including the California Consumer Privacy Act, the EU General Data Protection Regulation, UK data-protection law, or other applicable privacy laws.

7. Intellectual Property

Unless otherwise stated, the Aloveta name, logos, product names, photographs, videos, graphics, copy, website design, and other original content on this website are owned by or licensed to Shi Tai Intelligent Creation (Hong Kong) Innovative Trade Co., Limited and are protected by applicable intellectual-property laws in Hong Kong and other jurisdictions, as well as applicable international conventions.

You may view and use this website for personal, non-commercial purposes. Reproduction, modification, distribution, republication, commercial use, or creation of derivative works requires prior written permission from the applicable rights holder, except where permitted by law.

If you believe content on this website infringes your intellectual-property rights, contact official@aloveta.com with sufficient information for us to review the concern.

8. Website Content & External Links

We take reasonable care to keep website information accurate and current. Product colors, textures, and appearance may vary because of lighting, photography, display settings, material batches, or other reasonable production differences. Product availability, descriptions, prices, and promotions may change subject to our Terms of Service and applicable law.

This website may link to third-party websites for convenience or additional information. Third parties control their own content, availability, security, and privacy practices. A link does not necessarily mean that Aloveta endorses the third party.

Nothing in this section excludes or limits any warranty, liability, right, or remedy that cannot legally be excluded or limited.

9. Complaints

We encourage customers to contact us first so we can try to resolve concerns directly. Email official@aloveta.com and include your order number, the email address used at checkout, and a clear description of the issue.

Contacting us does not prevent you from using any complaint process, regulator, court, or other remedy available under applicable law. Depending on the subject of the complaint and where you live, this may include the Hong Kong Consumer Council, the Office of the Privacy Commissioner for Personal Data, or a competent authority in your place of residence.

10. Updates to This Notice

We may update this Legal Notice when our business information, website, or legal obligations change. The revised version will be posted on this page with an updated date.

Questions about this Legal Notice may be sent to official@aloveta.com.